Refund & Cancellation Policy

Summary

• Service use ke baad refund nahi milega — once you have used paid features (for example Analyse / compare credits, Pro tools, Ask AI under a paid pack), the purchase is final.
• Agar service use hi nahi ho payi — you may request a refund for that unused purchase, subject to the conditions below.
• Platform fee kat ke — eligible refunds are paid after deducting platform / payment gateway / processing fees and any other non-recoverable charges.

Canonical URL: https://solarpadtal.com/refund

Related: Terms & Conditions · Privacy Policy · Pricing

No refund after service use

Paid packs (such as Pro / Pro Plus Analyse credits) are digital services. If you have started using the paid service, no refund will be issued, including where you:

• Consumed one or more Analyse / compare credits
• Ran Pro Analyse, OEM checks, bill parse, Ask AI or other paid capabilities unlocked by that purchase
• Downloaded / exported a report generated under that paid entitlement
• Simply changed your mind after using any part of the paid feature set

Partial use of a credit pack still counts as service use for that purchase — unused remaining credits in a pack that was already used are not refundable.

When refunds may apply

You may request a refund only if you could not use the paid service at all for that order — for example:

• Payment succeeded but paid features / credits never unlocked due to a verified platform fault
• Duplicate accidental charge for the same unused pack (we may reverse the duplicate after verification)
• You purchased a pack and did not consume any paid Analyse credit or paid capability from that purchase, and you request cancellation within 7 days of payment

We may refuse requests that look abusive, fraudulent, or inconsistent with account usage logs.

Platform fee & other deductions

Even when a refund is approved for an unused purchase, the amount returned will be after deducting platform fees, payment-gateway charges, taxes that cannot be reversed, and reasonable processing costs.

• Payment partners (for example Razorpay) may retain MDR / gateway fees that we cannot recover.
• A Solar Padtal platform / operations fee may be deducted to cover verification and processing of the refund request.
• The final credited amount may therefore be less than the original order total.

Exact deductions are confirmed in writing when we approve your request.

Cancellation

• You can stop using Solar Padtal anytime. Closing the browser or deleting projects does not automatically refund a paid pack.
• Checkout cancelled before payment is complete — no charge, nothing to refund.
• We may cancel / suspend an account for Terms violations; fees already used for service are not refundable.

How to request a refund

Email us from your account email with:

• Registered email and full name
• Payment / order id (Razorpay payment id if available)
• Date and amount paid
• Short reason (why the service could not be used)

Send to hello@solarpadtal.com with subject “Refund request”, or use Contact.

Timeline

• We aim to respond to complete requests within 5–7 business days.
• Approved refunds are initiated to the original payment method; banks/UPI may take additional days to show the credit.

Contact

Billing / refunds: hello@solarpadtal.com
Policy URL: https://solarpadtal.com/refund
Terms: https://solarpadtal.com/terms
Privacy: https://solarpadtal.com/privacy

This page describes our product refund policy for digital quotation analysis services in India. It is not legal advice.